Refund policy
At Printsy & Co, many of our products are custom-made and 3D printed to order. Please read our policy carefully before placing your order.
Made-to-Order & Personalised Items
Most items sold by Printsy & Co are made-to-order, customised, or personalised specifically for each customer.
Because of this, we do not accept:
- Returns for change of mind
- Cancellations once production has started
- Returns for incorrect colour choices selected by the customer
- Returns for sizing expectations where measurements are clearly listed
This follows UK consumer regulations regarding personalised and made-to-order goods.
If you need to request a cancellation, please contact us as soon as possible after placing your order. If production has not yet started, we may be able to cancel your order.
Damaged, Faulty, or Incorrect Items
Please inspect your order upon delivery.
If your item:
- arrives damaged
- is faulty
- or you receive the wrong item
please contact us within 14 days of delivery.
Email: printsyandco@gmail.com
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review the issue and, where appropriate, offer a replacement or refund.
3D Printing Disclaimer
Due to the nature of 3D printing, minor imperfections may naturally occur and are not considered faults. This may include:
- Small layer lines
- Minor surface marks
- Slight variations in texture
- Minor colour differences between filament batches
- Small support marks or finishing marks
We aim to provide the highest quality possible, but these characteristics are part of the 3D printing process.
Colours may also appear differently depending on lighting and screen settings.
Returns
Returns are only accepted where approved by us in writing.
If a return is authorised:
- The item must be unused and in its original packaging
- The customer is responsible for return postage costs unless the item is faulty or incorrect
- Returns sent without prior approval may not be accepted
To request a return, please contact us at sales@printsyandco.co.uk
Return instructions and return address details will be provided if a return is authorised
Refunds
Once a returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, refunds will be processed back to your original payment method within 10 business days.
Please note that banks and card providers may take additional time to process the refund.
We will confirm any approved return or refund decision via email.
European Union Customers
If your order is shipped to the European Union, you may have certain cancellation rights under EU law.
However, these rights do not apply to personalised or custom-made goods produced specifically for you.
Contact Us
For any questions regarding returns, refunds, or your order, please contact us:
Email: sales@printsyandco.co.uk